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Importance of UX Design for IVR Systems

By |May 5th, 2019|IVR Production, IVR Services|

Interactive Voice Response (IVR) systems became the front of many enterprises. People don't want to make a trip for something that could be handled over the phone. Plus, the cost reduction an IVR system represents is hard to ignore. You just need to make sure not to sacrifice customer satisfaction in the process. Like any [...]

5 tips to make sure your IVR actually improves consumer satisfaction

By |April 28th, 2019|IVR Production, IVR Services|

Customer support is the backbone of every business. You might be the best in your field, have the most competitive prices, or present the most comprehensive service. None of that will matter if your clients are not happy. In this article, we're going to cover one of the crucial factors for consumer satisfaction. The telephone [...]

Don’t miss any calls during the Arabian Travel Market

By |April 16th, 2019|IVR Production, IVR Services|

There is a lot of potential building up with the Arabian Travel around the corner. The leading event for the middle east travel industry is expecting 28,000 visitors this year. Phones will be going wild, are you sure that your call center will be able to handle that spike of traffic? If you don't have [...]

5 Reasons why your IVR should be multilingual

By |April 9th, 2019|IVR Production, IVR Services|

IVR is an outstanding business tool, a receptionist working tirelessly around the clock. It will give information and solve issues for your clients, saving valuable time for your executives. You might still be thinking about getting one, in that case, you can take a look at the reasons why it's essential to your business. It's [...]

Improve your account holder’s experience with IVR

By |March 12th, 2019|IVR Production, IVR Services|

Having to do a line at your bank is very off-putting. Now, if you're running the bank you'll know that having fewer clients is not really a smart way to fix this. Don't lose hope, you don't need to lose customers to solve this issue. A good IVR system will let you keep your clients [...]

Here’s the importance of Audio production in marketing strategy!

By |December 4th, 2018|Audio Production|

What is an Audio Production? Audio production is the process of creating soundtrack recordings with or without images solely for entertainment information or business. The Audio Production Company produced the recording, design, editing, audio mixing, and the addition of effects, then the final draft of audio. The process varies from industry to industry as per [...]

How bespoke IVR Service of Studio 52 helps improve your customer service and corporate image!

By |May 24th, 2018|IVR Production|

Which of these statements explains your current situation accurately? Your customer service desk being overwhelmed by high call volumes You are looking for an effective solution to reduce your callers’ wait times You want to improve your business’s corporate image If these or similar thoughts are playing on your mind in a constant loop, it’s [...]

Here’s What Industry Insiders Say About Electing An Audio Platform For Business Enhancement

By |February 7th, 2018|Audio Production, IVR Production, on hold message, TELEPHONE HOLD MESSAGES|

Setting up your telephone system for the organization's call flow, includes creating company greetings, voice promptsand on-hold messages for your valued customers. IVR is the automated technology or system that interacts with callers and directs them to proceed further with their query. A company providing Interactive Voice Response System assists clients and customers to evaluate their IVR [...]

Here’s Why You Should Approach IVR Services For Your Business

By |January 30th, 2018|Audio Production, IVR Production, News|

In today’s age, it can be prudent to have your calls answered digitally. This is known as Interactive Voice Response or IVR. Having an interactive voice response system allows you to handle your calls effectively and drastically reduces any wait time for your customer. But an IVR technology is only effective, if the voice quality is good. This [...]

What is the prudent choice these days to keep customers from hanging-up?

By |August 28th, 2017|IVR Production|

Any company, regardless of size should always endeavor to achieve quality customer service. This ensures that you can retain the customers you have but also makes it easier to attract new customers through your reputation. A rising frustration for customers is poor communication, most notably frustrating phone call quality. It a good rule of thumb [...]