It's no wonder that so many businesses are implementing IVR systems. 73% of customers want the ability to solve product/service issues on their own. On top of that, 71% rather use the phone to solve their issues. Those numbers are pretty hard to ignore. However, a poor IVR system can be terrible for your business. [...]
Keeping your team up to date with company news is key for a successful workplace. Aware employees are more efficient and less likely to screw up. The most effective ways to achieve this is by using news videos. It will bring better understanding, cut costs of news distribution, and will reach all your employees no [...]
One of the bests things about your IVR system is flexibility. There's no need to limit its uses to customer service. In fact, it's kind of a waste. Your IVR has huge marketing potential. Just think about it. Making a client return for more it's always easier than finding a new client. Your IVR is [...]
Event marketing is an excellent way to promote your brand. You will be able to promote your business and meet leads and peers. Most importantly, you will discover the latest trends in your industry. However, the benefits don't need to end there. You can extend them by live filming the event. We'll let you know [...]
Well informed employees are more effective. More importantly, they are less likely to screw up. If business is going well, you'll likely have a lot to share with your employees. Your executives will be busy dealing with clients, delivering the news personally to every department will just take too much time. Lucky for us, there [...]
You're probably familiar with the phrase "Content is king". Blogging and social media are no longer the future of marketing, they are the present. The only problem is, almost everybody already caught up with the trend. You can't simply publish any picture with a realistic expectation that it will go viral. If you want to [...]
Video content is quickly taking over the internet. If you're not glad about this, chances are you don't have the budget for a full-on production. If that's the case, you must not be familiar with video animations. We wanted to share some of our experience on the topic. In this article, we're going to cover [...]
Interactive Voice Response (IVR) systems became the front of many enterprises. People don't want to make a trip for something that could be handled over the phone. Plus, the cost reduction an IVR system represents is hard to ignore. You just need to make sure not to sacrifice customer satisfaction in the process. Like any [...]
If you're a business owner, you probably spent a good deal of time crafting a safety policy for your employees. The precautions they take will be custom to your business, you can't expect every new employee to be familiar with them. Your employees might operate heavy machinery, spend extended times out in the sun, or [...]
Customer support is the backbone of every business. You might be the best in your field, have the most competitive prices, or present the most comprehensive service. None of that will matter if your clients are not happy. In this article, we're going to cover one of the crucial factors for consumer satisfaction. The telephone [...]
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