{"id":14324,"date":"2016-10-21T11:53:19","date_gmt":"2016-10-21T11:53:19","guid":{"rendered":"https:\/\/studio52.tv\/?p=14324"},"modified":"2024-06-21T13:43:44","modified_gmt":"2024-06-21T13:43:44","slug":"dont-just-talk-talk-tone-talk","status":"publish","type":"post","link":"https:\/\/studio52.tv\/blog\/dont-just-talk-talk-tone-talk\/","title":{"rendered":"Don\u2019t just talk the TALK but TONE the talk Too"},"content":{"rendered":"<p style=\"text-align: justify;\">We talk a lot about the importance of good communication, here at <a href=\"https:\/\/studio52.tv\/\">Studio52<\/a>. A key ingredient to any successful relationship, strong communication is necessary between a company and its clients in order for long lasting loyalty to occur. There are, of course, numerous methods by which a business owner can secure new customers.<\/p>\n<p style=\"text-align: justify;\">After all, it\u2019s often said that the best type of promotion is the type that\u2019s done by word-of-mouth. When a happy customer tells others about a rich experience, it goes a long way in securing that business a larger client base. With that said, it\u2019s important to make good impressions every time your customers call. Whether they are new or existing clients, the customer experience needs to be top-notch, time in and time out.<\/p>\n<p style=\"text-align: justify;\">You may sometimes experience a high call volume <em>(does that sound familiar?)<\/em> and have to keep callers on hold. Hold time, it needs to be noted, is a very important time for your business.<\/p>\n<p style=\"text-align: justify;\">But how can you do that? Of course, in many cases, businesses simply play music for the holding caller. In other cases, companies choose to run verbal advertisements. Here are four reasons why <a href=\"https:\/\/studio52.tv\/audio\/telephone-hold-messages\/\" target=\"_blank\" rel=\"noopener noreferrer\">on hold messages<\/a> are so important.<\/p>\n<ol style=\"text-align: justify;\">\n<li><strong>CROSS-SELL<\/strong> Yes you read it correct..!\u00a0Existing\u00a0Products and\/or Services, by maximizing the use\u00a0of the on hold feature of your phone system, increasing productivity and sales.<\/li>\n<\/ol>\n<ol style=\"text-align: justify;\" start=\"2\">\n<li><strong>They keep the caller from hanging up <\/strong>7 out of every 10 callers are placed on hold (according to an AT&amp;T study), it&#8217;s important to consider what you\u2019re on hold program says and how often you change the information presented. Some callers hearing nothing think they were hung up on, while others become more frustrated by the wait. A study found that callers who had information to listen to remained on hold up to three minutes longer.<strong>\u00a0<\/strong><\/li>\n<\/ol>\n<ol start=\"3\">\n<li style=\"text-align: justify;\"><strong>They present your company as professional<\/strong> If the caller is a first time caller, remember, you cannot make a second first impression. Your professional image is literally on the line when callers are placed on hold.\u00a0<em>Make a\u00a0good first impression.<\/em><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>We talk a lot about the importance of good communication, here at Studio52. A key ingredient to any successful relationship, strong communication is necessary between a company and its clients in order for long lasting loyalty to occur. There are, of course, numerous methods by which a business owner can secure new customers. After all,&hellip;<\/p>\n","protected":false},"author":1,"featured_media":22125,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[33],"class_list":["post-14324","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mediaproduction","tag-audio-production-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Don\u2019t just talk the TALK but TONE the talk Too<\/title>\n<meta name=\"description\" content=\"Discover the importance of on-hold messages for business communication. Learn how they can enhance customer experience, boost cross-selling, and present a professional image to callers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/studio52.tv\/blog\/dont-just-talk-talk-tone-talk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Don\u2019t just talk the TALK but TONE the talk Too\" \/>\n<meta property=\"og:description\" content=\"Discover the importance of on-hold messages for business communication. Learn how they can enhance customer experience, boost cross-selling, and present a professional image to callers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/studio52.tv\/blog\/dont-just-talk-talk-tone-talk\/\" \/>\n<meta property=\"og:site_name\" content=\"Studio 52\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/studio52communications\" \/>\n<meta property=\"article:published_time\" content=\"2016-10-21T11:53:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-21T13:43:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2016\/10\/mic.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"595\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"author\" content=\"Rashida Saeed\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Studio52media\" \/>\n<meta name=\"twitter:site\" content=\"@Studio52media\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rashida Saeed\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/studio52.tv\/blog\/dont-just-talk-talk-tone-talk\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/studio52.tv\/blog\/dont-just-talk-talk-tone-talk\/\"},\"author\":{\"name\":\"Rashida Saeed\",\"@id\":\"https:\/\/studio52.tv\/blog\/#\/schema\/person\/d9c0b49333d46ebca8abbef010c41717\"},\"headline\":\"Don\u2019t just talk the TALK but TONE the talk Too\",\"datePublished\":\"2016-10-21T11:53:19+00:00\",\"dateModified\":\"2024-06-21T13:43:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/studio52.tv\/blog\/dont-just-talk-talk-tone-talk\/\"},\"wordCount\":361,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/studio52.tv\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/studio52.tv\/blog\/dont-just-talk-talk-tone-talk\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2016\/10\/mic.gif\",\"keywords\":[\"audio production services\"],\"articleSection\":[\"Media Production\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/studio52.tv\/blog\/dont-just-talk-talk-tone-talk\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/studio52.tv\/blog\/dont-just-talk-talk-tone-talk\/\",\"url\":\"https:\/\/studio52.tv\/blog\/dont-just-talk-talk-tone-talk\/\",\"name\":\"Don\u2019t just talk the TALK but TONE the talk Too\",\"isPartOf\":{\"@id\":\"https:\/\/studio52.tv\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/studio52.tv\/blog\/dont-just-talk-talk-tone-talk\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/studio52.tv\/blog\/dont-just-talk-talk-tone-talk\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2016\/10\/mic.gif\",\"datePublished\":\"2016-10-21T11:53:19+00:00\",\"dateModified\":\"2024-06-21T13:43:44+00:00\",\"description\":\"Discover the importance of on-hold messages for business communication. 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