{"id":20901,"date":"2019-03-12T07:49:51","date_gmt":"2019-03-12T07:49:51","guid":{"rendered":"https:\/\/studio52.tv\/?p=20901"},"modified":"2025-12-24T08:23:14","modified_gmt":"2025-12-24T08:23:14","slug":"improve-your-account-holders-experience-with-ivr","status":"publish","type":"post","link":"https:\/\/studio52.tv\/blog\/improve-your-account-holders-experience-with-ivr\/","title":{"rendered":"Improve Your Account Holder&#8217;s Experience with IVR"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-22561 size-full\" src=\"https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/Banks-Queue.jpg\" alt=\"IVR in banks\" width=\"512\" height=\"342\" srcset=\"https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/Banks-Queue.jpg 512w, https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/Banks-Queue-300x200.jpg 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Having to do a line at your bank is very off-putting. Now, if you&#8217;re running the bank you&#8217;ll know that having fewer clients is not really a smart way to fix this. Don&#8217;t lose hope, you don&#8217;t need to lose customers to solve this issue. A good IVR system will let you keep your clients and lose those lines.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-22562 size-full\" src=\"https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/talking-on-phone.jpg\" alt=\"IVR services\" width=\"626\" height=\"417\" srcset=\"https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/talking-on-phone.jpg 626w, https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/talking-on-phone-300x200.jpg 300w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_72 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Content<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/studio52.tv\/blog\/improve-your-account-holders-experience-with-ivr\/#What_is_an_IVR_system\" title=\"What is an IVR system?\">What is an IVR system?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/studio52.tv\/blog\/improve-your-account-holders-experience-with-ivr\/#How_will_IVR_improve_account_holders_experience\" title=\"How will IVR improve account holder&#8217;s experience?\">How will IVR improve account holder&#8217;s experience?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/studio52.tv\/blog\/improve-your-account-holders-experience-with-ivr\/#Get_rid_of_those_lines\" title=\"Get rid of those lines\">Get rid of those lines<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/studio52.tv\/blog\/improve-your-account-holders-experience-with-ivr\/#Customized_conversations\" title=\"Customized conversations\">Customized conversations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/studio52.tv\/blog\/improve-your-account-holders-experience-with-ivr\/#Make_your_bank_look_more_professional\" title=\"Make your bank look more professional\">Make your bank look more professional<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/studio52.tv\/blog\/improve-your-account-holders-experience-with-ivr\/#Time-_and_Location-based_routing\" title=\"Time- and Location-based routing\">Time- and Location-based routing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/studio52.tv\/blog\/improve-your-account-holders-experience-with-ivr\/#Reducing_costs\" title=\"Reducing costs\">Reducing costs<\/a><\/li><\/ul><\/nav><\/div>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"What_is_an_IVR_system\"><\/span><strong><span style=\"color: #3791cf;\"><b>What is an IVR system?<\/b><\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Interactive Voice Response systems have been around since 1980, you&#8217;re probably familiar with them. It allows callers to navigate through your services using voice recordings, voice recognition, and dial tone inputs. This can save a ton of budget on receptionists. Also, it could save your account holder&#8217;s the need to go to the bank. According to Parature, 81% of customers prefer using the phone anyway. <\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The most common uses for <span style=\"color: #333399;\"><strong><b><u>IVR<\/u><\/b><\/strong><\/span> on banks are getting account information, Investment portfolio updates, filling applications, submitting complaints, and finding information about products or services.<\/span><\/p>\n<div style=\"background: #edf6fc; padding: 30px; border-radius: 12px; text-align: center; color: #fff; max-width: 800px; margin: 30px auto;\">\n<p style=\"color: #0d0101; margin: 10px 0 20px;\">Improve trust, reduce call volume, and delight account holders with IVR<\/p>\n<p><a style=\"display: inline-block; margin-top: 10px; padding: 12px 25px; background: #FFF; color: #faf5f5; text-decoration: none; font-weight: 600; border-radius: 6px;\" href=\"https:\/\/studio52.tv\/audio\/ivr-voice-over-recording#contact-us\">IImprove Account Holder Experience Today<br \/>\n<\/a><\/p>\n<\/div>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"How_will_IVR_improve_account_holders_experience\"><\/span><strong><span style=\"color: #3791cf;\"><b>How will IVR improve account holder&#8217;s experience?<\/b><\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A good IVR system will go a long way to improve your consumer experience. It&#8217;s an excellent resource for both your consumers and your executives. Let&#8217;s take a look at the specifics.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-22563 size-full\" src=\"https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/bank-queue.jpg\" alt=\"IVR services in bank\" width=\"512\" height=\"288\" srcset=\"https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/bank-queue.jpg 512w, https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/bank-queue-300x169.jpg 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Get_rid_of_those_lines\"><\/span><strong><span style=\"color: #3791cf;\"><b>Get rid of those lines<\/b><\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Being able to get information, and even do simple transactions over the phone can eliminate the need for your consumer to go to the bank. This will be great for the caller, saving them the trip. It will also help your other customers, more people handling their banking over the phone means less annoying lines.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Customized_conversations\"><\/span><strong><span style=\"color: #3791cf;\"><b>Customized conversations<\/b><\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Your executives will have a better time dealing with your clients if they know what each client is looking for ahead of time. An IVR system will take your clients through your services, giving them all the information automatically. This way you&#8217;ll be properly informing your client while saving your executive time.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22564 size-full\" src=\"https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/IVR-in-banks.jpg\" alt=\"IVR in banking system\" width=\"1024\" height=\"576\" srcset=\"https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/IVR-in-banks.jpg 1024w, https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/IVR-in-banks-300x169.jpg 300w, https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/IVR-in-banks-768x432.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Make_your_bank_look_more_professional\"><\/span><strong><span style=\"color: #3791cf;\"><b>Make your bank look more professional<\/b><\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Having a proper IVR system in place will show your clients that they are not alone, many people use your bank&#8217;s services. It will also show that you appreciate their time, streamlining the process.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22565 size-full\" src=\"https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/gloabl-map.png\" alt=\"global map\" width=\"669\" height=\"341\" srcset=\"https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/gloabl-map.png 669w, https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/gloabl-map-300x153.png 300w\" sizes=\"(max-width: 669px) 100vw, 669px\" \/><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Time-_and_Location-based_routing\"><\/span><strong><span style=\"color: #3791cf;\"><b>Time- and Location-based routing<\/b><\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Letting your client know that your bank is closed will save them time and let them know when to call. Now, if you&#8217;re dealing with regional or international clients, learning the location they are calling from will give you valuable input. You could customize the available languages, and information available.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Reducing_costs\"><\/span><strong><span style=\"color: #3791cf;\"><b>Reducing costs<\/b><\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A good <a href=\"https:\/\/studio52.tv\/audio\/ivr-voice-over-recording\">IVR Voice Recording<\/a> will free up your marketing budget. You&#8217;ll spend less on receptionists and your executives will be able to meet with more clients. This will allow you to allocate that budget on user experience campaigns.<\/span><\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22566 size-full\" src=\"https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/studio-52-banner.png\" alt=\"studio52 banner\" width=\"600\" height=\"325\" srcset=\"https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/studio-52-banner.png 600w, https:\/\/studio52.tv\/blog\/wp-content\/uploads\/2019\/03\/studio-52-banner-300x163.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">These are just some of the ways an <strong><span style=\"color: #3791cf;\"><b><u>IVR system<\/u><\/b><\/span><\/strong> will improve the experience of your account holders. Now, if still have doubts about how an IVR system can help your bank schedule a free consultation today, <span style=\"color: #3791cf;\">CALL NOW +971-4-454-1054<\/span>. We are happy to answer your questions.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Having to do a line at your bank is very off-putting. Now, if you&#8217;re running the bank you&#8217;ll know that having fewer clients is not really a smart way to fix this. Don&#8217;t lose hope, you don&#8217;t need to lose customers to solve this issue. A good IVR system will let you keep your&hellip;<\/p>\n","protected":false},"author":1,"featured_media":22560,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1347,1],"tags":[312,150,205],"class_list":["post-20901","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banks","category-mediaproduction","tag-ivr-recording","tag-ivr-services","tag-ivr-system"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Improve Your Account Holder&#039;s Experience with IVR<\/title>\n<meta name=\"description\" content=\"Enhance your account holders&#039; experience with strategic IVR solutions. 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