{"id":21181,"date":"2019-06-18T09:37:03","date_gmt":"2019-06-18T09:37:03","guid":{"rendered":"https:\/\/studio52.tv\/?p=21181"},"modified":"2025-12-10T11:22:09","modified_gmt":"2025-12-10T11:22:09","slug":"5-reason-why-your-ivr-system-needs-to-be-just-right","status":"publish","type":"post","link":"https:\/\/studio52.tv\/blog\/5-reason-why-your-ivr-system-needs-to-be-just-right\/","title":{"rendered":"5 Reason Why Your IVR System Needs to be Just Right"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000;\">It&#8217;s no wonder that so many businesses are implementing IVR systems. 73% of customers want the ability to solve product\/service issues on their own. On top of that, 71% would rather use the phone to solve their issues. Those numbers are pretty hard to ignore. However, a poor IVR system can be terrible for your business. In this article, we&#8217;re going to go over a few reasons why you should only trust your IVR system to experienced professionals.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_72 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Content<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/studio52.tv\/blog\/5-reason-why-your-ivr-system-needs-to-be-just-right\/#1_People_hate_bad_customer_service\" title=\"1. People hate bad customer service\">1. People hate bad customer service<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/studio52.tv\/blog\/5-reason-why-your-ivr-system-needs-to-be-just-right\/#Stop_Losing_Customers_Make_Your_IVR_System_Just_Rightl\" title=\"Stop Losing Customers! Make Your IVR System Just Rightl\">Stop Losing Customers! Make Your IVR System Just Rightl<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/studio52.tv\/blog\/5-reason-why-your-ivr-system-needs-to-be-just-right\/#2_A_better_experience_is_worth_it\" title=\"2. A better experience is worth it\">2. A better experience is worth it<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/studio52.tv\/blog\/5-reason-why-your-ivr-system-needs-to-be-just-right\/#3_Nobody_likes_wasting_time\" title=\"3. Nobody likes wasting time\">3. Nobody likes wasting time<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/studio52.tv\/blog\/5-reason-why-your-ivr-system-needs-to-be-just-right\/#4_You_should_show_customers_that_you_care\" title=\"4. \u00a0You should show customers that \u00a0you care\">4. \u00a0You should show customers that \u00a0you care<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/studio52.tv\/blog\/5-reason-why-your-ivr-system-needs-to-be-just-right\/#5_Expectations_are_rising\" title=\"5. Expectations are rising\">5. Expectations are rising<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"1_People_hate_bad_customer_service\"><\/span><span style=\"color: #3791cf;\"><strong>1. People hate bad customer service<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000;\">While the right IVR system will cut costs and improve customer retention, a poor IVR system will do just the opposite. 83% of customers would avoid a company after a poor experience with an interactive voice response system. That&#8217;s when a professionally implemented IVR system pays for itself.\u00a0<\/span><span style=\"font-weight: 400; color: #000000;\">When 83% of the issues caused by your IVR system will end up in losing a client, it&#8217;s crucial to keep those issues to a minimum. After all, acquiring a new client is seven times more expensive than retaining one.<\/span><\/p>\n<div style=\"background: #edf6fc; padding: 30px; border-radius: 12px; text-align: center; color: #fff; max-width: 700px; margin: 30px auto;\">\n<h2 style=\"color: #fff; margin-top: 0;\"><span class=\"ez-toc-section\" id=\"Stop_Losing_Customers_Make_Your_IVR_System_Just_Rightl\"><\/span>Stop Losing Customers! Make Your IVR System Just Rightl<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a style=\"display: inline-block; margin-top: 10px; padding: 12px 25px; background: #FFF; color: #faf5f5; text-decoration: none; font-weight: 600; border-radius: 6px;\" href=\"https:\/\/studio52.tv\/audio\/ivr-voice-over-recording#contact-us\">Get Your Quote \u2192<br \/>\n<\/a>\n<\/div>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"2_A_better_experience_is_worth_it\"><\/span><span style=\"color: #3791cf;\"><strong>2. A better experience is worth it<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000;\">Standing above the competition is not just about low prices. 60% of consumers will be happy to pay more for a better experience. That is clear proof that cutting corners on your IVR system could backfire. <\/span><span style=\"font-weight: 400; color: #000000;\">The best part is that if done correctly, you could present a better experience for no extra cost. One of the main goals of an IVR system is to lower costs. \u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"3_Nobody_likes_wasting_time\"><\/span><span style=\"color: #3791cf;\"><strong>3. Nobody likes wasting time<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000;\">The truth is that wasting your client&#8217;s time is always disrespectful. However, doing it in an already sensitive area is even worse. 72% of consumers already believe it takes too long to reach an actual person. An intrusive IVR system will easily bring response times above the average. Which, as we can see, isn&#8217;t good enough to begin with. <\/span><span style=\"font-weight: 400; color: #000000;\">On the other hand, a <a href=\"https:\/\/studio52.tv\/audio\/ivr-voice-over-recording\"><strong>Professional IVR Recording<\/strong><\/a>\u00a0will just as easily bring response times below average. Just another point to set you apart from the competition.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"4_You_should_show_customers_that_you_care\"><\/span><span style=\"color: #3791cf;\"><strong>4. \u00a0You should show customers that \u00a0you care<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000;\">Consumer loyalty is a cornerstone of success. The best way to get that loyalty is by letting customers know that you truly value them. 76% of consumers say they view customer service as the true test of how much a company values them. That starts with your IVR system. <\/span><span style=\"font-weight: 400; color: #000000;\">As we explained above, consumers like to solve their issues over the phone. Which means your IVR system is right under the spotlight. It will start most interactions with returning clients. The right IVR system will make them feel appreciated, thus starting most of your customer interactions with the right foot.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"5_Expectations_are_rising\"><\/span><span style=\"color: #3791cf;\"><strong>5. Expectations are rising<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000;\">That&#8217;s right, people are getting used to technology. A few years ago, an IVR system was a novelty in itself. Now that most companies use them, people expect more from them. 54% of customers have higher expectations for customer service today compared to one year ago (2017). <\/span><span style=\"font-weight: 400; color: #000000;\">We all know that satisfying expectations is a crucial part of consumer retention. That starts with your IVR. If the interaction has a poor start, it&#8217;s going to be harder to reach a pleasant ending.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; color: #000000;\">Would you like to make sure that your <a href=\"https:\/\/studio52.tv\/audio\/ivr-voice-over-recording\"><strong>IVR voice recording<\/strong><\/a> is up to standard? Let us take a look at it. We have all the experience needed to find and resolve any potential issues with your IVR. Call now for a free consultation: <span style=\"color: #3791cf;\"><strong>+971-4-454-1054<\/strong>.<\/span><\/span><\/p>\n<div style=\"all: initial !important;\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>It&#8217;s no wonder that so many businesses are implementing IVR systems. 73% of customers want the ability to solve product\/service issues on their own. On top of that, 71% would rather use the phone to solve their issues. Those numbers are pretty hard to ignore. However, a poor IVR system can be terrible for your&hellip;<\/p>\n","protected":false},"author":1,"featured_media":21994,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1618,1],"tags":[147,150,205],"class_list":["post-21181","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ivr-recording","category-mediaproduction","tag-ivr-production","tag-ivr-services","tag-ivr-system"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Reason Why Your IVR System Needs to be Just Right<\/title>\n<meta name=\"description\" content=\"Discover 5 crucial reasons why your IVR system must be finely tuned to enhance user experience, improve efficiency, and support your business objectives effectively.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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