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ivr recording

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3 ways to improve your customer service using IVR

By |August 4th, 2019|IVR Production, IVR Services|

You know how important customer service is to your business. Keeping a returning customer is a lot cheaper than acquiring a new one. Plus, satisfied customers will be much more likely to recommend your brand. That means improving customer service should always be a priority for your business. In this article, we're going to share [...]

Importance of UX Design for IVR Systems

By |May 5th, 2019|IVR Production, IVR Services|

Interactive Voice Response (IVR) systems became the front of many enterprises. People don't want to make a trip for something that could be handled over the phone. Plus, the cost reduction an IVR system represents is hard to ignore. You just need to make sure not to sacrifice customer satisfaction in the process. Like any [...]

5 tips to make sure your IVR actually improves consumer satisfaction

By |April 28th, 2019|IVR Production, IVR Services|

Customer support is the backbone of every business. You might be the best in your field, have the most competitive prices, or present the most comprehensive service. None of that will matter if your clients are not happy. In this article, we're going to cover one of the crucial factors for consumer satisfaction. The telephone [...]

Don’t miss any calls during the Arabian Travel Market

By |April 16th, 2019|IVR Production, IVR Services|

There is a lot of potential building up with the Arabian Travel around the corner. The leading event for the middle east travel industry is expecting 28,000 visitors this year. Phones will be going wild, are you sure that your call center will be able to handle that spike of traffic? If you don't have [...]

5 Reasons why your IVR should be multilingual

By |April 9th, 2019|IVR Production, IVR Services|

IVR is an outstanding business tool, a receptionist working tirelessly around the clock. It will give information and solve issues for your clients, saving valuable time for your executives. You might still be thinking about getting one, in that case, you can take a look at the reasons why it's essential to your business. It's [...]

Improve your account holder’s experience with IVR

By |March 12th, 2019|IVR Production, IVR Services|

Having to do a line at your bank is very off-putting. Now, if you're running the bank you'll know that having fewer clients is not really a smart way to fix this. Don't lose hope, you don't need to lose customers to solve this issue. A good IVR system will let you keep your clients [...]

A decade of experience on Audio Recording

By |February 12th, 2019|Audio Production|

Studio 52 has been supporting enterprises with Audio recording services for years. Our main verticals are On Hold messages, IVR (Interactive Voice Recording), and even Multi-language Dubbing. Audio technology has evolved a lot over this past decade and we feel the responsibility to share with you some of what we’ve learned. In this article, we’ll [...]

Here’s why IVR system is essential to your business

By |January 2nd, 2019|IVR Production, IVR Services|

Every business needs an excellent customer support system, and this relies upon how well you bring the customer satisfaction to an important point by giving value to the customer’s time and providing them with a useful solution. Customers overwhelmingly use the phone to resolve their customer service problems and to escalate from Web or chat when [...]

Benefits of Audio Marketing Techniques for Business growth

By |February 9th, 2018|Audio Production, IVR Production, radio commercials, TELEPHONE HOLD MESSAGES|

In spite of the tremendous appeal, video production isn't the only medium obtaining significant attention this year; major brand names are also finding creative methods to work audio right into their marketing mix. Like video, audio isn't really by any means brand-new. Podcasts, for instance, have been around for a long time. Here we throw [...]

MAKE YOUR CALLS PROFESSIONAL & STANDARDIZE FOR YOUR CUSTOMERS

By |December 4th, 2017|Audio Production, IVR Production, News|

With your business increase, your customer can be routed through an automated system called IVR, where they can choose the service they are looking for and guided through various pre-recorded voice prompts. This will increase your customer's ease and will maintain business goals. When a prospective customer calls your company regarding an inquiry or information, [...]