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ivr system

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4 significant benefits of IVR for businesses

By |September 11th, 2019|IVR Production, IVR Services, IVR System|

Interactive voice response or IVR is an automated system that answers incoming calls and gives customers instructions who then respond to said instructions via keypad or voice recognition to speak with an agent or troubleshoot issues.  IVR has been a staple of contact centers for many years and while there are many competitors in the [...]

3 ways to improve your customer service using IVR

By |August 4th, 2019|IVR Production, IVR Services|

You know how important customer service is to your business. Keeping a returning customer is a lot cheaper than acquiring a new one. Plus, satisfied customers will be much more likely to recommend your brand. That means improving customer service should always be a priority for your business. In this article, we're going to share [...]

Give a better experience to your hotel guests with IVR

By |July 7th, 2019|IVR Production, IVR Services, IVR System|

One of the top concerns of travelers is feeling confident their trip will go well. However, your customer service team probably won't have time to answer every question from every client. A professional grade IVR system will take care of that for you and more. You can give your clients a better experience and save [...]

5 reason why your IVR system needs to be just right

By |June 18th, 2019|IVR Production, IVR Services, IVR System|

It's no wonder that so many businesses are implementing IVR systems. 73% of customers want the ability to solve product/service issues on their own. On top of that, 71% rather use the phone to solve their issues. Those numbers are pretty hard to ignore. However, a poor IVR system can be terrible for your business. [...]

How to use IVR to increase the reach of your marketing

By |June 9th, 2019|IVR Production, IVR Services, IVR System|

One of the bests things about your IVR system is flexibility. There's no need to limit its uses to customer service. In fact, it's kind of a waste. Your IVR has huge marketing potential. Just think about it. Making a client return for more it's always easier than finding a new client. Your IVR is [...]

Importance of UX Design for IVR Systems

By |May 5th, 2019|IVR Production, IVR Services|

Interactive Voice Response (IVR) systems became the front of many enterprises. People don't want to make a trip for something that could be handled over the phone. Plus, the cost reduction an IVR system represents is hard to ignore. You just need to make sure not to sacrifice customer satisfaction in the process. Like any [...]

5 tips to make sure your IVR actually improves consumer satisfaction

By |April 28th, 2019|IVR Production, IVR Services|

Customer support is the backbone of every business. You might be the best in your field, have the most competitive prices, or present the most comprehensive service. None of that will matter if your clients are not happy. In this article, we're going to cover one of the crucial factors for consumer satisfaction. The telephone [...]

Don’t miss any calls during the Arabian Travel Market

By |April 16th, 2019|IVR Production, IVR Services|

There is a lot of potential building up with the Arabian Travel around the corner. The leading event for the middle east travel industry is expecting 28,000 visitors this year. Phones will be going wild, are you sure that your call center will be able to handle that spike of traffic? If you don't have [...]

5 Reasons why your IVR should be multilingual

By |April 9th, 2019|IVR Production, IVR Services|

IVR is an outstanding business tool, a receptionist working tirelessly around the clock. It will give information and solve issues for your clients, saving valuable time for your executives. You might still be thinking about getting one, in that case, you can take a look at the reasons why it's essential to your business. It's [...]

Improve your account holder’s experience with IVR

By |March 12th, 2019|IVR Production, IVR Services|

Having to do a line at your bank is very off-putting. Now, if you're running the bank you'll know that having fewer clients is not really a smart way to fix this. Don't lose hope, you don't need to lose customers to solve this issue. A good IVR system will let you keep your clients [...]