Telephone Hold Message

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The on-hold messaging industry optimizes the caller’s buying journey by using sounds, music and on-hold messages as fillers during call waiting time.
Capitalising on auditory communication, companies convey marketing information about their business. A brilliant example of Experiential Marketing,on-hold messages serve to inform, engage, educate and even sell to customers while a call is in progress. A significant portion of the buying population makes a purchase decision by listening to on-hold messages.

Studio 52 crafts and creates brilliant on-hold messages for its discerning clientele over a vast array of industries. It works with a talented team of voice artists who deliver the intended message to the caller.
Collaborate with Studio 52 to give a voice to your Brand.

Our Process

Write/Receive
Script

We start by receiving and evaluating your requirements and Flow chart of the audio prompts.

Select Artist

Choose the talent, Accent, tonality and language which best suits your brand from our experienced professional pool of Voice Over Artists.

Translate

We are experts in producing audio in more than 30 different languages, just choose your dialect & we shall furnish the right match for the project.

Record

Recording is scheduled in our state of the art professional studios with professional audio quality conversion suitable for the available IVR device.

Edit

The audio is mixed with suitable music and produced in various formats old and new.

Final Mix

Audio is enhanced with a touch of magic and special effects for the best results at the final mix stage.

Deliver

Production is delivered in the committed timeline and optimum quality to play on the IVR audio devices.

FAQ'S

Do you offer seasonal/festive/holiday THMS?

Yes, we offer seasonal/festive holiday telephone on-hold messaging service, including ones with promotional offers or reassurance on-hold messages. We will analyse your audience, understand your offer and create a script accordingly. Then, we will select an ideal voiceover artist to record your on-hold message. Please let us know your promotional offer and other requirements. We would be happy to help.

What languages do you support for hold message services?

We offer on-hold message services in popular languages such as English, Arabic, Emirati, etc. We have a professional network of voiceover artists trained in 30 different languages to cater to the demand for on-hold messaging in diverse languages. They have a meticulous understanding of diverse dialects. Such local audio customizations help your brand connect better to your audience.

Can you incorporate music or sound effects into hold messages?

Yes, incorporating music and sound effects makes on-hold messages more engaging. It improves the on-hold experience to a great extent. Music serves as a very powerful element in your on-hold message for effective communication. Our audio production team ensures that they use licensed music to avoid any legal issues post-production. At studio 52, we help you create on-hold messages from scratch and use licensed music for your on-hold message so you don’t have to worry about legal complications.

Do you offer bilingual or multilingual hold message services?

Yes, we create on-hold messaging in multiple languages. We will craft the script accordingly, depending on whether you want to serve diverse customers with bilingual or multilingual on-hold messages. Please reach out to us for further queries.

Can you provide references or testimonials from clients who have used your hold message services?

Yes, we have had the opportunity to work with renowned businesses in banking, hospitality, healthcare and more. Clients such as Radisson Blu and Arab Bank have entrusted us with their on-hold messaging needs. Please visit the following link to find reference on-hold messages by filtering your industry.

Leading Telephone Hold Messages Service Provider

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Telephone Hold Message

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FAQ'S