Interactive Voice Response Systems or IVRs are the core of the Customer Service function. Intelligent IVR systems enhance the efficiency of Customer Service and help to deliver a smooth, delightful and often repeatable customer experience to a tourist at a hotel, a caller at a bank or any other commercial business/institution.
IVR not only provide desired customer information 24*7 but also helps to build brand image and personality. Often used extensively in the hospitality business, IVRs are extremely useful for marketing, branding and customer service as well as customer retention.
At Studio 52 We Listen. Advice. Record, together. Our voices have been heard on national commercials and on telephone systems worldwide by more than 4,000+ companies. Your trusted partner for IVR production with clear dialect and original voice quality.
Implement the following practices to create exceptional IVR recordings: Keep your welcome message brief to address caller queries promptly. Simplify menu options and use intuitive language to guide your customers effortlessly. Maintain consistency in vocabulary and tone and reinforce your brand voice. Selecting a voice and music that aligns with your brand identity is also essential. Lastly, personalise interactions based on caller context and information. If you still need further clarification, please reach out to our experts for a free consultation.
We provide 30+ language options for IVR recordings. These languages include Arabic, English, Hindi, and other popular languages in the UAE to serve your diverse audience. We also offer international language translations for Italian, Portuguese, Urdu, and Russian. Visit this link and scroll down to find your desired language option.
Yes, we do offer male and female voice options for IVR recordings. We understand the importance of establishing a personal connection with your audience. Hence, not only do we offer male and female voice options, but also IVR recordings in multilingual options.
Yes, we assist with IVR scriptwriting and refining existing scripts. Our scriptwriters are not just writers; they are seasoned marketers. They understand brands and tonality and craft it in a way that generates maximum audience appeal.
Yes, we offer flexibility in delivering IVR recordings across different formats. Usually, we share IVR recordings in popular formats such as MP3 WAV that are more compatible with most phone systems. If you prefer G711 or VOX, let us know of your expectation and we will deliver it in the desired format. https://ivr-recordings.co.uk/ivr-faq#:~:text=What%20audio%20format%20will%20the,clear%20on%20your%20telephone%20system