One of the top concerns of travelers is feeling confident their trip will go well. However, your customer service team probably won’t have time to answer every question from every client. A professional grade IVR system will take care of that for you and more. You can give your clients a better experience and save money at the same time.
What is an IVR system?
Interactive Voice Response systems have been around since 1980, you’re probably familiar with them. It allows callers to navigate through your services using voice recordings, voice recognition, and dial tone inputs. This can save a ton of budget on receptionists. Also, it could give your guest peace of mind. According to Parature, 81% of customers prefer using the phone anyway.
The most common uses for IVR on Hotels are making reservations, informing about special offers, submitting complaints, and finding information about products or services.
How will IVR improve hotel guest experience?
A good IVR system will go a long way to improve your consumer experience. It’s an excellent resource for both your consumers and your executives. Let’s take a look at the specifics.
Guest can find all the info they need
The most important way of using IVR to improve the experience of your guests is making as much information available as possible. Let them know about all the details that make your hotel special. What tourists attractions are nearby. It might also be a great opportunity for some cross-promotion with local restaurants. Anything that will help them have the best possible time. Isn’t that what hosting is about?
Your customer service team will have a better time dealing with your clients if they know what each client is looking for ahead of time. An IVR system will take your clients through your services, giving them all the information automatically. It will be really helpful to know if a client is calling about reservations or about any other service ahead of time.
Make your hotel look more popular
Having a proper IVR system in place will show your clients that they are not alone, many people visit your hotel. That’s a great social motivator for hospitality services.
Time and Location-based routing
If you’re dealing with regional or international clients, learning the location they are calling from will give you valuable input. You could customize the available languages, and information available. Plus, letting them the working hours of your customer service will help you get missed calls back.
A good IVR system will free up your marketing budget. You’ll spend less on receptionists and your customer service team will be able to meet with more clients. This will allow you to allocate that budget on user experience campaigns.
These are just some of the ways an IVR system will improve the experience of your hotel guests. Now, if still have doubts about how an IVR system can help your hotel schedule a free consultation today, CALL NOW +971-4-454-1054. We are happy to answer your questions. You can also visit one of our offices: https://studio52.tv/contact/