Did you know 88% of callers would stay on the line if on hold messages gave them product information?
Telephone on hold messages is the most effective solution to retain your customer in any situation. Whether it’s to inform, educate, request, entertain or even advertise; a bridge of good communication will keep the things on. Yet, a majority of businesses falter with their on hold messages. From poor music and bad audio or content, they often end up driving their customers away. And worse, they even don’t realize this huge loss of business!
Wonder why this matters? A study revealed 75% of customers, after experiencing a bad on-hold experience, abandon a call. They don’t call back, and instead, take their business to a competitor. Thus, the business loses a potential loyal customer. This makes it essential to have a great on hold strategy for any business. With its telephone on-hold message service, Studio 52 ensures caller retention, satisfied customers, and much more for your business
Studio52, a leading audio production company in Dubai, offers expertly crafted telephone on-hold message services that do more than just fill the silence. They enhance your brand, educate customers, reduce hang-ups, and ultimately help drive business results.
Here’s how Studio52’s telephone hold message service can significantly benefit your business.
Table of Content
1. Enhances Brand Image and Professionalism
Your on-hold message is often the first impression your caller gets. A well-produced message featuring a professional voiceover artist, clear scripting, and engaging content can project an image of trustworthiness and professionalism.
Studio52 specializes in crafting on-hold messages that reflect your brand’s tone and identity, ensuring your business sounds polished and credible—even before a live representative answers the phone.
2. Reduces Caller Hang-Ups and Frustration
Statistics show that 60% of customers hang up after being on hold for more than one minute if they hear silence. On-hold messages keep callers engaged and informed, significantly reducing call abandonment rates.
By using custom, informative messaging, Studio52 helps your business retain callers longer and improves their overall experience during wait times.
3. Provides Marketing and Upselling Opportunities
Why let those valuable seconds go to waste? While customers wait, you have their attention. Use this time to:
- Introduce new products or services
- Promote seasonal offers or discounts
- Share company news or achievements
- Offer tips or FAQs that add value
Studio52’s on-hold messaging experts help tailor these messages strategically to create cross-selling or upselling opportunities.
4. Keeps Information Consistent Across Customer Touchpoints
Your phone line is an extension of your brand. With Studio52’s services, the messaging your customers hear over the phone remains consistent with your website, ads, and other communications. This consistency builds trust and strengthens brand identity.
Whether you operate in English, Arabic, or other regional languages, Studio52 offers multilingual voice-over options that cater to diverse audiences.
5. Complies with Industry Standards and Legal Guidelines
Poor-quality audio, unlicensed music, or misleading claims in hold messages can lead to customer dissatisfaction—or even legal trouble. Studio52 ensures that all audio is produced to the highest standards and complies with telecom regulations in the UAE and globally.
6. Custom Scripts Designed for Your Business Goals
Studio52 doesn’t use one-size-fits-all templates. Their team of scriptwriters works closely with your brand to understand its voice, goals, and audience, creating tailored messages that resonate with your customers.
Whether you’re in banking, healthcare, real estate, retail, or hospitality, your hold message is customized to suit your industry and purpose.
7. 24/7 Availability and Prompt Support
Need to update your message for Ramadan, a holiday sale, or a new business launch? Studio52 offers quick turnaround times and round-the-clock support to keep your hold messaging relevant and effective.
They also provide flexible update packages so you can change messages seasonally or as your business evolves.
8. Multilingual Voice Talents & Regional Accents
To truly connect with your audience, language and accent matter. Studio52 provides access to a wide range of voice-over artists in English, Arabic, Hindi, Urdu, Tagalog, and more, including regional accents like Emirati, Khaleeji, and Saudi.
This localization approach enhances relatability and customer satisfaction.
9. Boosts Customer Satisfaction & Retention
When callers hear a pleasant, informative, and relevant message, they feel more valued—even during wait times. This enhances their overall experience, leading to higher satisfaction and stronger customer loyalty.
Studio52 helps ensure that every call reflects your brand’s commitment to customer care.
10. Trusted by Leading Brands Since 1977
Studio52 has been a pioneer in professional audio services for over four decades. Trusted by top banks, hotels, healthcare providers, and government entities across the UAE, KSA, and the wider MENA region, their legacy is built on reliability, quality, and innovation.
Ready to elevate your caller experience?
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Here’s how Studio52’s on-hold messages with the perfect blend of professionalism and personal touch can help your bottom-line:
- Developing brand identity: We, at Studio 52, understand the importance of building a brand identity by engaging the customers. We also understand that every brand is unique in its own way and thus, needs customized on hold messages. For instance, if you’re a hotel brand, your messages need to be different from that of a construction business. We offer you highly professional and appropriate on hold messages that informs and encourages your callers to know more about your business and stay on the line.
- Promoting other products/services: On hold messages are a great way to let the callers know about your special offers and/or relevant products/services. If you’re a car rental company, we create messages focusing on special offers on larger vehicles, navigation systems, safety features etc. If you’re a hotel brand, our customized messages talk about special offers on premium suites or on group bookings etc. This way, our on hold messages inform our callers about additional products. For any business, such add-on sales give a big boost to the bottom-line.
- Creating an emotional bond with the callers by highlighting special achievements: Special achievements like supporting the community, organizing special events for kids, or the recent awards you’ve received heavily promote brand identity. They engage people better and support your cause. We understand this human psyche, and have crafted our on hold messages accordingly to build a strong emotional bond with your callers.
- Appropriate music on hold: We understand that appropriate music on hold can go a long way when it comes to caller retention. All our on hold messagesfeature professionally selected music that’s sure to keep the callers attention on the line.
- No silent holds: Silent holds mean being neglected, which leads to annoyance and finally, abandoning the call. Before creating on hold messages, we properly study the target customers of our clients based on their age, gender, lifestyle, and preferences etc to deliver the perfect result. That’s why our hold music for businesses ensures the caller stays on the line.
Also Read: Audio Production: Everything You Need to Know to Get Started
Before delivering the final pieces of on hold messages, we test everything in terms of our client’s guidelines. We understand that customized and targeted hold music for businesses boost sales, add-on customers and referrals. That’s why each of our on hold messages is carefully crafted to meet our clients’ unique needs.
Go ahead and call Studio 52 today to see how appropriate on-hold messaging services help drive your sales and revenue. If you’ve a system already in place but you’re not satisfied with the results, contact us and we’ll be happy to fix it.
Conclusion
Hold time is no longer just a waiting period—it’s a chance to impress, inform, and influence. With Studio52’s telephone on-hold message services, your business can turn every second on the line into a strategic advantage. From boosting brand image and reducing caller drop-offs to promoting services and enhancing customer satisfaction, the benefits are clear.
